General conditions of sale Urban-Process

These general conditions of sale apply to all orders placed on the urban-process.fr site at the url address http://www.urban-process.fr and to all orders placed by any other means (mail , telephone, email etc.) with our company.  

Any order placed entails full and unreserved acceptance by the customer of these General Terms and Conditions of Sale.  

Definitions:
Urban-Process is a service offered by AE Visual Impakt (in the name of Stagni benjamin) and whose head office is located at:

835 chemin du Mas Mayan - Chez l'art est nié 30900 Nimes,

listed by INSEE under the declaration number M30015042676, code APE 1812Z. 
Visual Impakt /Urban-Process  is the publisher of the Urban-Process.fr website  

Customer:
Any professional, individual, association or its duly authorized representative placing an order on the site.

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The website:
The website(s) (including any modification or update) operated by Urban-Process to provide the service and whose Internet address is: www.urban-process.fr (and any other address Internet chosen by Urban-Process)

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Price :
Our prices are announced net (Not subject to VAT). Our prices are calculated on the basis of the supply by you of professional quality computer files. Any intervention on our part for the compliance of your files will be subject to an increase on the basis of an hourly rate of 40 € net. (in 2017). Your files must imperatively comply with traditional printing standards and respect the technical constraints regularly updated and present on the Urban-Process site.
Prices may change at any time without notice. For some products and some offers, delivery and packaging costs are included, while for others they are not included. They will then be added to the basket when placing the order.
If an incorrect price is displayed, and whatever the reason for the error (manual, computer, etc.), the order (validated or not) will be cancelled; you will be informed as soon as possible. You can then, if you wish, reorder your order at the actual price.

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Quote :
Our quotes are valid for one month from their date of issue due to variations in the prices of raw materials (paper, aquilux, PVC), unless agreed in writing by contract. After this period, our prices may be revised.

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Orders :
They are sent to the order of Stagni Benjamin or Urban-Process on the site www.urban-process.fr, by letter, by fax, by e-mail. Orders will only be taken into account once the full payment of the net price has been sent to the head office of Urban-Process and the Good to print has been validated (if applicable). We decline all responsibility in the event of poor execution of orders on the Internet. 
The contract will be, in application of the provisions of the Civil Code, concluded from the second click of order, by which you will have confirmed your shopping cart after having been able to correct it. You will thus acknowledge your obligation to pay.
The contracts concluded on our website (data relating to your order and GTC in force on the day of your order) are archived for a period of 10 years. You can access the archived contracts by making the request by e-mail through the contact form or by post. The language offered for the conclusion of the contract is French.

Manufacturing and delivery times:
On the Urban-Process site, the deadlines displayed on the product sheets, the promotions pages, the emails or any other page of the site are indicated in the form D + number of days (for the articles concerned only), it is there the preparation time of the ordered article to be taken into account from the reception of the order, the payment and the agreement on the order form which is sent to you by our team. This period corresponds to the number of working days (excluding weekends and public holidays) necessary for the production of your article. The preparation of your item is complete, it is shipped by private carrier within 24 to 48 hours depending on the delivery address provided. When ordering several items, each item may be  shipped as soon as it is prepared, without distinction from the other items making up the order (for printing).
The non-observance of the delivery deadlines cannot in any case motivate a abandonment, a discount or an indemnity, in particular in the event of strikes, fires, and force majeure. Our goods travel at the risk and peril of the recipient. Complaints for delays, damage or missing items must be made upon receipt on the delivery note or with the carrier. These will be accepted if sent by registered letter in accordance with Articles 105 and 106 of the Commercial Code. Under no circumstances can disputes with carriers justify the non-payment of invoiced goods. Urban-Process declines all responsibility for goods which, even when sent free, always travel at the risk and peril of the buyer.  

The provision of computer files releases our responsibility in the event of errors. The client is responsible for the accuracy of his files. We are not subject to a monitoring obligation. Your files, the proof for printing online or the proof for proof on paper are your responsibility for the content of the document. In the event that an order gives rise to an action for infringement or plagiarism, it is formally stipulated that the customer alone will bear the possible burden of civil judgments and all the costs incurred by us. In the case of works involving in any form whatsoever a creative activity within the meaning of the legislation on artistic property, the copyright resulting from this creation, and in particular the right of reproduction remain acquired and are transferred to the customer only subject to an agreement to that effect. Except special agreement of exclusivity, the artistic creation carried out can be used again. These rules also apply to preparatory work.  

The files being provided by the customer, Urban-Process undertakes only to restore the colors of the computer file provided such as the production line restores them. The colors visible on your screen are not contractual and will in no case be those reproduced on the printed documents (the same is true for the prints made by you on an inkjet or laser printer). We only print in CMYK (primary color) mode. If your files contain RGB images, they will be converted to CMYK (the rendering of RGB colors is always different from CMYK images). Most of our printings being made in amalgam, the customer accepts without reservations the technical constraints related to this type of printing. In particular the fact that we cannot guarantee an accuracy of less than 1.5 mm for the folding and cutting of the printed matter and that in the context of reprints, even if the data is the same, these reprints can never be 100% identical. . We have the right, but not the obligation, to archive the files received. We decline all responsibility in the event of damage or loss for whatever reason; they are entirely the responsibility of the customer.

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Quantities delivered (only for print orders):
In accordance with custom, the quantities ordered will be delivered within the limits of a tolerance of 10% more or less. The ink colors will only be guaranteed within the limits of the tolerances accepted in the printing sectors. On the other hand, the customer accepts that there are color variations throughout a print run due to the heating of the print heads. (That's why we often deliver a higher quantity in order to deliver the right quantity in terms of quality). The customer will therefore admit on the whole of the print the presence of minor defects, invisible to the uninformed user, slight variations in color, intensity or cutting.  

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The rule :
The payment of our invoices is made by credit card, by transfer, or by check payable to STAGNI BENJAMIN / Urban-Process. In the event of delay in the payment of our invoices in relation to the date which appears therein, late penalties will be invoiced under the following conditions: The calculation of the penalties will begin on the second working day after the payment date indicated on the invoices. The calculation will end on the day of receipt of payment - The penalty rate is set at 1 time 1/2 the legal interest rate - Payment of the penalty is due by cash check upon receipt of the invoice. 'agios. In the event of non-compliance with this last clause, the calculation of the penalties will be continued as if the settlement had not taken place, until the payment of the penalty invoice. In the event of late or non-payment of a due date or refusal to accept a draft, all sums due shall become imperatively payable, without formal notice or other formality.
Payments are made to the address of the administrative headquarters, Chez l'art est nié / 835 chemin du mas mayan 30900 Nîmes. The acceptance of bills does not derogate from this clause. In the event of payment by drafts, the presentation costs of these are the responsibility of the customer.

When paying by check, please send us your check payable to Stagni Benjamin at the following postal address: Urban-Process Chez l'art est nié / 835 chemin du mas mayan 30900 Nîmes. , noting the order number on the back. The processing time will be extended, the time of receipt of your payment by mail.

When paying by bank transfer, the RIB of the company Urban-Process is visible on the site when you choose the payment and informed on the email acknowledging receipt of your order. Your order will be processed upon receipt of the effective transfer to the account.

For payment by administrative mandate (reserved for marriages, schools, municipalities, etc.), you will be asked to send us by fax or e-mail the form offered for download when you choose the payment, duly completed and signed. as proof of budget commitment
 
Order cancellation :
In the case of personalized documents produced according to the specifications formulated by the customer, no order cancellation is possible. Exceptionally, if Urban-Process accepts a cancellation of an order in progress (if the documents have not yet been produced), the costs incurred are fully borne by the customer.

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Complaints:
Complaints about the characteristics or quantity of the goods delivered, or their possible non-compliance with the packing slip, must be sent in writing to Urban-Process Chez l'art est nié / 835 chemin du mas mayan 30900 Nîmes., in forty-eight (48) hours of delivery. Complaints must be made by registered letter with acknowledgment of receipt. If the customer notices a printing problem, he may request, within a maximum of eight days, the reprinting of the documents by registered letter with acknowledgment of receipt, provided that the goods are returned to us with our agreement (return shipments regardless of either must be agreed with us in advance) or to keep the defective documents available to the carrier  if we decide to collect the goods ourselves. This right can only be exercised if all the copies of the said product are returned in their packaging accompanied by a copy of the invoice and/or the delivery note. The return costs of our carrier will remain at our expense only in the event of a manufacturing defect recognized by Urban-Process.

In the event of a manufacturing defect recognized by Urban-Process, the latter reserves the right to reprint the documents without charge to the customer, without any penalty being claimed. If Urban-Process finds that the goods are compliant, the customer must pay the return costs as well as the shipping costs necessary to send the documents within a maximum of 20 days. After this period, the goods will be automatically destroyed without the customer being able to claim a refund. Defects on part of the delivered goods do not give right to a complaint on the whole of the delivery and do not give right to any complaint if these defects are part of the tolerances of the trade and are related to the technical constraints of the amalgam. Thus, a slight color difference is not considered a defect. Similarly, color differences compared to a previous order printed by Urban-Process, is not considered a defect due to technical constraints related to the amalgam.

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Advertising and use of visuals:
Urban-Process reserves the right, without the express permission of the customer, to send copies of printed products to third parties as control samples. We reserve the right to use the visuals provided by customers (model files) as examples on the site and the various publications (newsletter, blogs, social networks, etc.).

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Responsibility :
Urban-Process cannot be held responsible for the use of its products. The mere fact of placing an order implies that the customer has ensured that the product he is ordering complies with the legal requirements concerning his application and is compatible with it. In the event that the responsibility of Urban-Process is recognized, it cannot exceed the value of the products or services sold.  

In the event of a dispute, jurisdiction is assigned to the courts of Nîmes. However, although responsibility for the goods is transferred to the buyer upon delivery, ownership of these goods remains with the seller until full payment of the price. (RETENTION OF OWNERSHIP law n° 80 335 of 05/12/80).  

All clauses contrary to the one inserted above are considered null and void.  

The mere fact of placing an order or accepting order confirmation implies the customer's agreement to the conditions set out above.